We’re not satisfied unless you’re 100% happy with your Luella Grey purchase. Therefore we are offering a 30 days exchange policy against your purchase. Product(s) can be exchanged by reaching out to our customer service representative through 0326-0583552 (0326-0LUELLA) or by emailing us about your query at The product query raised for exchange should be made within 24 hours of the delivery.


Firstly, we are sorry that you may have received a faulty item. If you believe that your item is damaged please send a clear image of the item and explanation of the fault, plus proof of purchase, to within 24 hours of the delivery. Once we have confirmed the item is damaged a new item will be sent to you free of charge. The article will be collected from your doorstep via our courier partner. However, any order placed on discounted price cannot be exchanged, returned or refunded.